Online Service Booking.
Aftersales
Empower your customers to book directly with your dealership for aftersales service and repair work using REALtime Communications live Online Service Booking platform.
REALtime Communications Online Service Booking platform can integrated directly on your dealership’s website. This allows your customer to connect to the live aftersales workshop diary*, check costs and availability and to book directly – saving your aftersales team time and effort as a result.
Create and build your own promotional campaign to drive engagement and enable your customers to check and book directly with your aftersales team.
*subject to DMS integration
Simple and Intuitive Online Service Booking.
Search for your vehicle
Select your preferred/recommended service
Review your appointment options
Add upsell item to your service
Select a date/time from a live workshop diary
*Journey shown above based on API integration, front end visuals may differ per service booking setup. Additional licence fee applicable for use of Online Service Booking.
By implementing Online Service Booking, your dealership can:
- Reduce service advisors time and effort confirming service booking
- Empower your customers to book directly
- Integrate directly to your website via API or iFrame
- Present fixed or model driven service pricing
- Upsell additional service items directly with the customer
- Connect in “Real Time” to workshop diary availability
Online Service Booking is available within the PLUS and PRO Tiers of RTC Aftersales.
