Connecting you, in REAL time.
We’re specialists in developing integrated software for automotive retailers – streamlining sales and aftersales operations, we provide you with ultimate flexibility.
By simplifying processes and tracking performance, we help retailers improve their efficiency and drive profitability.
Why RTC?
Over 20 years’ experience in developing and deploying integrated software for franchised dealers
Streamline your sales lead management and/or aftersales operations
- Increase revenue and profit through efficiency savings
- Simplify workflows around the business
- Manage the entire customer journey
- Drive productivity by having all third parties and data in one place
- Empower your team and management with simple, user-friendly platforms and actionable insight reporting.
Data analytics that allow your business to deliver real results, by tracking performance across all departments in real time, empowering your business to adapt quickly.
Lead management software that provides maximum visibility of all your sales leads all in one place, helping your business to understand who is ready to convert and when.
Online document storage to help your retailers go digital – get peace of mind that your documents and key information are stored centrally in a secure and environmentally friendly manner.
Electronic vehicle health check system that supports your retailers to identify, track and advise your customers regarding additional repair, upsell and deferred opportunities.
A complete aftersales solution, empower your team to book service and repair work, utilise full eVHC, track jobs in Workshop Management and create full outbound campaigns to maximise your service opportunities.
Choose from a range of optional extras to add to your REALaftersales package – from online service booking to check-in services, we can help your retailers go fully digital.
Our Partners.
Working in partnership is key to our business. We work and integrate with a range of industry providers, retail groups and vehicle manufacturers to provide solutions that are simple and deliver real results.
Technology and product providers
Single site to large retail groups
Vehicle manufacturers and partners
Client Testimonials.
Chorley Group
“Customers can book their annual service and MOT online, through our website, which links in real-time directly to our available hours, with a live view of our while-you-wait times, courtesy car or collect and deliver service – job done!”
Pauline Turner
Aftersales Director
Inchcape UK
“Our customer preferences are changing rapidly. Through RTC, we can quickly adapt our customer service processes to offer more self-serving, digital-focused means of dealership interaction in line with our customer needs.”
Andrew Middleton
Aftersales Director
Lookers
“We are focused on doing everything we can to meet our customers’ evolving needs. In partnership with RTC we have ramped up the digital side of our business so we can deliver seamless workshop bookings, complementing our existing web-based solutions.”
John Richardson
Head of Application Services
We have seen real results in retailers that have made the move to fully digital – making efficiency and productivity gains across their team.
News.
The Hybrid Effect on Aftersales
Are hybrids the answer to loss in aftersales revenue? In the short term, at least, yes.
eVHC opportunities to be maximised
We recently shared some industry insight that shows that average eVHC conversion rates have fallen since
Welcome to the Team
Welcome to the Real Time Communications team! Our team at Real Time Communications is continuing to
