Empower your Aftersales team

REALaftersales provides a complete solution for your Aftersales team. Empower them to book service and repair work, utilise full eVHC, track all jobs in place through Workshop Management and create full outbound campaigns to maximise your service opportunities.

  • Full eVHC solution

  • Real-time DMS integration for accurate booking management

  • Fully scripted booking, deployable in dealership and/or contact centres

  • Track your jobs in real time and make changes to keep you on track

  • Automatic generation of bespoke contact lists

  • Brings all your third parties into a single user journey, in a fully integrated solution.

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What’s included.

We understand the challenges retailers face each day and have worked to create a single system that links all of your third-party providers together in one place. This complete platform helps you to be more efficient and simplifies your teams’ day-to-day tasks.

Products Real EVHC Real Aftersales Real Aftersales Plus
Features
Workshop* RTC RTC RTC
Inspection RTC RTC RTC
3rd Party Integrations RTC RTC RTC
Reporting RTC RTC RTC
Outbound** RTC RTC RTC
Inbound Booking RTC RTC RTC
Online Booking (optional add-on) RTC RTC RTC
Online Check In (optional add-on) RTC RTC RTC
Online Check Out (optional add-on) RTC RTC RTC
Paperless Service (optional add-on) RTC RTC RTC
Valet App (optional add-on) RTC RTC RTC
Storage*** (optional add-on) RTC RTC RTC

*Basic version only for REALevhc
** Deferred campaigns only for REALevhc
***Full upgrade to REALstorage available

What’s included.

We understand the challenges retailers face each day and have worked to create a single system that links all of your third-party providers together in one place. This complete platform helps you to be more efficient and simplifies your teams’ day-to-day tasks.

  • Workshop*

  • Inspection

  • 3rd Party Integrations

  • Reporting

  • Inbound Booking

  • Outbound**

  • Online Booking (optional add-on)

  • Online Check In (optional add-on)

  • Online Check Out (optional add-on)

  • Paperless Service (optional add-on)

  • Valet App (optional add-on)

  • Storage***(optional add-on)

  • Workshop*

  • Inspection

  • 3rd Party Integrations

  • Reporting

  • Outbound**

  • Online Check In (optional add-on)

  • Workshop*

  • Inspection

  • 3rd Party Integrations

  • Reporting

  • Inbound Booking

  • Outbound**

  • Online Booking (optional add-on)

  • Online Check In (optional add-on)

  • Online Check Out (optional add-on)

  • Paperless Service (optional add-on)

  • Valet App (optional add-on)

  • Storage***(optional add-on)

*Basic version only for REALevhc
** Deferred campaigns only for REALevhc
***Full upgrade to REALstorage available

Integration is at the heart of everything we do at RTC.

We have a range of pre-built tools for our customers to use – but, if you want to use an existing provider, it’s no problem!

Our end-to-end aftersales and workshop management platform gives your retailer the tools to proactively manage your business. We will be there every step of the way to support and be your trusted aftersales solution provider.

Steps to success.

How will your Aftersales team be transformed once a complete
aftersales solution is in place?

1. Coordinate your team

Create a plan to coordinate your Aftersales team, from technician to service manager.

2. Book, inspect and track customers

Implement our proactive solutions and engage your team to book, inspect and track customers throughout their journey with you.

3. Feel in control

Feel in control of your business through a coordinated approach, delivered seamlessly by your team.

Key features.

Booking.

An easy-to-use, fully scripted booking system that can be used both in the dealership and the centralised contact centre, reflecting your available resource at any point in time, based on customer requirements.

There are many benefits and functions within our booking system, including:

  • Deployable in dealership and/or contact centre

  • Fully scripted

  • Customer qualification

  • Supports GDPR compliance

  • Automated tax and MOT expiry checks

  • Accommodates multiple workshop resource types

  • Aligns customer wishes with available resource

  • A true online journey, delivering actual available resource in real time

  • Automatic notifications of recall and outstanding work

  • Targeted presentations to maximise the revenue opportunity

  • Automated tax and MOT expiry checks

  • Seamlessly integrated and automated internal and customer communications.

Workshop.

Provides a single, business-wide ‘live’ view’ of all workshop activity.

This reflects:

  • Fully customisable vehicle statuses

  • Notification of overdue and overrun jobs

  • Instant notification of inspection process

  • Courtesy car/vehicle management

  • Technician management and remuneration

  • Generating all pre-visit activity tasks

  • Management of all workshop resources.

Inspection.

Inspect is an integrated vehicle health check system – highly flexible to support dealer processes.

Features and benefits include:

  • Fully customisable vehicle statuses

  • Notification of overdue and overrun jobs

  • Instant notification of inspection process

  • Courtesy car/vehicle management

  • Technician management and remuneration

  • Generating all pre-visit activity tasks

  • Management of all workshop resources.

Outbound.

Contact is a call management system, using an intelligent interface and flexible scripts with the aim of retaining and reconnecting with the customer at the appropriate time.

Benefits include:

  • Can be used at site level – within your dealership, or via an external customer management centre

  • Automatic generation of bespoke contact lists, ranging from aftersales retention, deferred work follow-up and customer satisfaction

  • Configurable contact cycles

  • Pre-programmed objection handling and call-back shortcut buttons

  • Tailored SMS and email templates

  • Activities reporting and lost sale analysis.

Build your digital journey, today.

Contact us RTC Automotive Solutions Suite 4 The Pavilions, Bridge Hall Drive, Bury BL9 7NX
0161 249 6600
Support Enquiries – support@rtcauto.co.uk
General Enquiries – info@rtcauto.co.uk

Solutions REALinsights REALsales REALstorage REALevhc REALaftersales REALaftersales+

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