REALaftersales+ - Digital Automotive Aftersales

Your digital journey

REALaftersales+ is a range of add-on options that can be added to your REALaftersales package. With a focus on making your dealership fully digital, we’ve created a range of tools that allow your customer to interact with your retailer online – saving your retailer time and money in the process.

Create a fully digital experience for your customers
Integrate with other third parties to suit your business
Increase efficiency through automated workflows

Save money by going paperless with REALstorage
Inspire customer confidence, allowing them to interact with your retailer using their preferred medium.

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What’s included.

We’re integration experts, linking with a range of providers to support our customers, including DMS, menu pricing, tyres and service booking. Our team have built a range of fantastic in-house solutions for our customers to use, but we believe your solutions should work together – not against each other. So, if you have a preferred provider already in place, we’re happy to integrate with them to make your life simpler through a single solution.

Products
Features
Workshop*
Inspection
3rd Party Integrations
Reporting
Outbound**
Inbound Booking
Online Booking (optional add-on)
Online Check In (optional add-on)
Online Check Out (optional add-on)
Paperless Service (optional add-on)
Valet App (optional add-on)
Storage*** (optional add-on)

*Basic version only for REALevhc
** Deferred campaigns only for REALevhc
***Full upgrade to REALstorage available

What’s included.

We’re integration experts, linking with a range of providers to support our customers, including DMS, menu pricing, tyres and service booking. Our team have built a range of fantastic in-house solutions for our customers to use, but we believe your solutions should work together – not against each other. So, if you have a preferred provider already in place, we’re happy to integrate with them to make your life simpler through a single solution.

Workshop*
Inspection
3rd Party Integrations
Reporting
Inbound Booking
Outbound**
Online Booking (optional add-on)
Online Check In (optional add-on)
Online Check Out (optional add-on)
Paperless Service (optional add-on)
Valet App (optional add-on)
Storage***(optional add-on)

Workshop*
Inspection
3rd Party Integrations
Reporting
Outbound**
Online Check In (optional add-on)

Workshop*
Inspection
3rd Party Integrations
Reporting
Inbound Booking
Outbound**
Online Booking (optional add-on)
Online Check In (optional add-on)
Online Check Out (optional add-on)
Paperless Service (optional add-on)
Valet App (optional add-on)
Storage***(optional add-on)

*Basic version only for REALevhc
** Deferred campaigns only for REALevhc

Integration is at the heart of everything we do at RTC.

We have a range of pre-built tools for our customers to use – but, if you want to use an existing provider, it’s no problem!

Flexibility is at the heart of what we do – our platform is built around you and your individual business needs. We will support you through that journey.

Steps to success.

What tools will your retailers choose to make your business fully digital?

1. Integrated solutions

Agree what the digital journey of your business looks like and what solutions you want to integrate with to support that.

2. Built-in solutions

Activate the built-in solutions, or connect to your preferred third-party provider.

3. Grow your business

See your business transform and grow.

Key features.

Online booking.

Give customers the confidence and flexibility, with the ability to book themselves in for service or repair – wherever they are, whenever suits them.

Simple four-step process
An online booking process, delivering actual available resource in real time
OEM integration
Ability to make a courtesy car booking
Option to take an iframe or integrate into our APIs.

Online check-in.

Empower your customers to check themselves into a booked service appointment from the comfort of their own home, with the RTC Online Check-in feature.

Customers can check themselves in remotely, using their own device
OEM-branded webpage
Ability to capture a digital customer signature
Bespoke terms and conditions
Invites to an online check-in portal are sent automatically via email or SMS, with an encrypted link
The customer has the ability to review the planned work to be carried out.

Self-check-in App.

The RTC Self-check-in App facilitates customers so they can check their vehicle in at your dealership in a few simple steps.

Available through Advisor App
Ability to capture final digital signature
Option to rebook a customer for a future visit
Data capture supports GDPR compliance
Functionality to link into the OEM customer surveys
Ability to send eVHC via email.

Advisor App – supporting check-in
and checkout processes.

Completing the digital process, all customers can be checked in, check out and rebooked using the Advisor App.

Service advisor able to capture images and video to support vehicle damage check
Ability to capture authorisation and final digital signature
Option to rebook a customer for a future visit
Data capture supports GDPR compliance
Functionality to link into the OEM customer surveys
Ability to send eVHC via email.

Build your digital journey, today.

Request a demo

Contact us RTC Automotive Solutions Suite 4 The Pavilions, Bridge Hall Drive, Bury BL9 7NX
0161 249 6600
Support Enquiries – support@rtcauto.co.uk
General Enquiries – info@rtcauto.co.uk

Solutions REALinsights REALsales REALstorage REALevhc REALaftersales REALaftersales+

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