Your digital journey

REALaftersales+ is a range of add-on options that can be added to your REALaftersales package. With a focus on making your dealership fully digital, we’ve created a range of tools that allow your customer to interact with your retailer online – saving your retailer time and money in the process.

  • Create a fully digital experience for your customers

  • Integrate with other third parties to suit your business

  • Increase efficiency through automated workflows

  • Save money by going paperless with REALstorage

  • Inspire customer confidence, allowing them to interact with your retailer using their preferred medium.

Build your digital journey, today.

Request a demo

What’s included.

We’re integration experts, linking with a range of providers to support our customers, including DMS, menu pricing, tyres and service booking. Our team have built a range of fantastic in-house solutions for our customers to use, but we believe your solutions should work together – not against each other. So, if you have a preferred provider already in place, we’re happy to integrate with them to make your life simpler through a single solution.

Products Real EVHC Real Aftersales Real Aftersales Plus
Features
Workshop* RTC RTC RTC
Inspection RTC RTC RTC
3rd Party Integrations RTC RTC RTC
Reporting RTC RTC RTC
Outbound** RTC RTC RTC
Inbound Booking RTC RTC RTC
Online Booking (optional add-on) RTC RTC RTC
Online Check In (optional add-on) RTC RTC RTC
Online Check Out (optional add-on) RTC RTC RTC
Paperless Service (optional add-on) RTC RTC RTC

*Basic version only for REALevhc
** Deferred campaigns only for REALevhc

Integration is at the heart of everything we do at RTC.

We have a range of pre-built tools for our customers to use – but, if you want to use an existing provider, it’s no problem!

Flexibility is at the heart of what we do – our platform is built around you and your individual business needs. We will support you through that journey.

Steps to success.

What tools will your retailers choose to make your business fully digital?

1. Integrated solutions

Agree what the digital journey of your business looks like and what solutions you want to integrate with to support that.

2. Built-in solutions

Activate the built-in solutions, or connect to your preferred third-party provider.

3. Grow your business

See your business transform and grow.

Key features.

Online booking.

Give customers the confidence and flexibility, with the ability to book themselves in for service or repair – wherever they are, whenever suits them.

  • Simple four-step process

  • An online booking process, delivering actual available resource in real time

  • OEM integration

  • Ability to make a courtesy car booking

  • Option to take an iframe or integrate into our APIs.

Online check-in.

Empower your customers to check themselves into a booked service appointment from the comfort of their own home, with the RTC Online Check-in feature.

  • Customers can check themselves in remotely, using their own device

  • OEM-branded webpage

  • Ability to capture a digital customer signature

  • Bespoke terms and conditions

  • Invites to an online check-in portal are sent automatically via email or SMS, with an encrypted link

  • The customer has the ability to review the planned work to be carried out.

Self-check-in App.

The RTC Self-check-in App facilitates customers so they can check their vehicle in at your dealership in a few simple steps.

  • Available through Advisor App

  • Ability to capture final digital signature

  • Option to rebook a customer for a future visit

  • Data capture supports GDPR compliance

  • Functionality to link into the OEM customer surveys

  • Ability to send eVHC via email.

Advisor App – supporting check-in
and checkout processes.

Completing the digital process, all customers can be checked in, check out and rebooked using the Advisor App.

  • Service advisor able to capture images and video to support vehicle damage check

  • Ability to capture authorisation and final digital signature

  • Option to rebook a customer for a future visit

  • Data capture supports GDPR compliance

  • Functionality to link into the OEM customer surveys

  • Ability to send eVHC via email.

Build your digital journey, today.

Request a demo

Contact us

RTC Automotive Solutions
Suite 4 The Pavilions,
Bridge Hall Drive,
Bury BL9 7NX

info@rtcauto.co.uk
0161 249 6600