By Nathan Cooper
In the ever-evolving world of automotive workshops, one tool has been consistently used to maintain high standards as well as drive revenue opportunities for retailers and garages: eVHC (Electronic Vehicle Health Checks).
eVHCs have the ability to streamline operations, enhance customer satisfaction and support technicians during the vehicle check process.
In this blog, we will focus on how using checklists can help drive standards within a workshop and support in monitoring technician performance through Automotive Business Intelligence (BI) solutions.
Enhanced consistency through checklists
In any workshop, consistency is the key to providing exceptional service and maintaining customer trust. eVHC and the use of digital checklists ensure that every vehicle inspection adheres to a standard agreed process, be that to meet the retailer’s or OEM’s set of standards.
With predefined checks, technicians follow a systematic approach, checking each area and offering a detailed report back to the customer on any items found that need attention. By incorporating essential tasks into the checklist, such as fluid checks, tyre inspections and diagnostic tests, eVHC ensures that all vehicles are thoroughly examined, minimising the risk of potential issues going unnoticed.
Improved efficiency and time management
Traditional paper-based inspection systems can be prone to delays, errors and misplaced records, leading to reduced productivity. eVHC, with its digital checklists, transforms the way inspections are conducted.
Technicians can conveniently access the checklist on a tablet or mobile device, eliminating the need for manual paperwork. The real-time synchronisation of data allows service advisors to have immediate visibility into the inspection progress, enabling them to promptly communicate accurate updates to customers as well as initiate digital customer authorisations for identified work.
By saving time and streamlining the process, eVHC enables workshops to serve more customers and efficiently increase throughput of the workshop.
Empowering technicians and monitoring performance
eVHC not only benefits workshops by optimising their operations, but it also empowers technicians to perform at their best. By utilising the digital checklist, technicians have a structured framework to follow, ensuring that no aspect of the inspection is overlooked.
The system can be customised to include specific tasks and guidelines, aligning with the workshop’s standard operating procedures. Furthermore, eVHC provides real-time feedback on technician performance, enabling managers to identify areas for improvement and provide targeted training, promoting skill development and overall levels of service.
Data-driven decision making:
The integration of eVHC with an Automotive BI solution facilitates deeper data collection and analysis. By digitising the inspection process, workshops can generate comprehensive reports, such as Red and Amber conversions through to technician utilisation, time spent per job and more. These help retailers gain insights into their team’s performance and set key performance indicators (KPIs) that can be reported on quickly to other team members.
Identifying patterns and trends from the data allows managers to proactively address potential issues, optimise resource allocation and refine customer service strategies.
The implementation of eVHC in automotive workshops supported by Automotive BI is a transformative step towards driving and maintaining high standards. By leveraging digitised checklists and monitoring technician performance, workshops can enhance consistency, improve efficiency and empower their teams.
Furthermore, the ability to make data-driven decisions empowers managers to optimise operations and deliver exceptional customer experiences. Embracing eVHC is not only a wise business decision, but also a testament to a workshop’s commitment to excellence and customer satisfaction in the rapidly evolving automotive industry.