It is always great to recognise market-leading success from one of our customers and news that Devon-based Murray Motor Group has been recognised by Volkswagen as the top dealer group in the One Business Scorecard for the Volkswagen network.
The One Business Scorecard measures the performance of Volkswagen retailers across a variety of metrics in aftersales and new and used car sales. The market-leading nature of Murray Motor Group’s success is that the business is the only retailer to finish in the top 25 for the fifteen years the One Business Scorecard has been running.
The news that the firm has been recognised as the Top Dealer Group is something MD Kevin Murray reflected was ‘arguably the most significant.’
At REALtime communications, we have worked alongside Kevin and his team for a number of years. The business is a long-time user of our technology which provides a complete solution for Murray Motor Group’s aftersales team.
In short, it digitises and tracks many of the core aftersales processes, providing full eVHC support, tracking all jobs in place through Workshop Management and creating full outbound campaigns to maximise service opportunities.
Since the One Business Scorecard metrics include aftersales, we hope our technology added to the results that saw the Group succeed – Congratulations to Kevin and his team!