eVHC checklists and data to drive performance
By Nathan Cooper In the ever-evolving world of automotive workshops, one tool has been consistently
By Nathan Cooper In the ever-evolving world of automotive workshops, one tool has been consistently
By Nathan Cooper In the fast-paced world of automotive workshops, time is a precious commodity.
By Richard Robinson • DVSA found that 12.2% of MOT test results in 2021–22 were
Aftersales absorption levels continue a worrying downward trend. Traditionally, aftersales revenues targeted absorbing
By Nathan Cooper Today I wanted to do something different and share a discussion held
By Nathan Cooper Automotive aftersales teams play a critical role in ensuring customer retention and
By Nathan Cooper The automotive aftersales market in the UK and Europe presents a significant
By Nathan Cooper As electric vehicles (EVs) continue to gain popularity, the automotive industry is
By Richard Robinson You have to love all the acronyms in use across our industry!
By Richard Robinson Almost two-thirds of customers leave volume brand franchises with an identified