eVHC checklists and data to drive performance
By Nathan Cooper In the ever-evolving world of automotive workshops, one tool has been consistently
Unlocking the value: Why investing time in eVHC yields tangible benefits
By Nathan Cooper In the fast-paced world of automotive workshops, time is a precious commodity.
One in ten cars that passed their MOT test should have failed
By Richard Robinson • DVSA found that 12.2% of MOT test results in 2021–22 were
Falling aftersales absorption should be a major concern
Aftersales absorption levels continue a worrying downward trend. Traditionally, aftersales revenues targeted absorbing
5 minutes with John Law – Talking automotive analytics for stock pricing
By Nathan Cooper Today I wanted to do something different and share a discussion held
How automotive analytics can help your aftersales team improve
By Nathan Cooper Automotive aftersales teams play a critical role in ensuring customer retention and
Why eVHC is still a key part of aftersales operations
By Nathan Cooper The automotive aftersales market in the UK and Europe presents a significant
BEV – What’s the impact on aftersales?
By Nathan Cooper As electric vehicles (EVs) continue to gain popularity, the automotive industry is
What has WLTP got to do with BEV?
By Richard Robinson You have to love all the acronyms in use across our industry!
From discs and pads to rubber and tracking
By Richard Robinson Almost two-thirds of customers leave volume brand franchises with an identified
