ARN Webinar – Future of aftersales

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New car sales have been down for three years, EVs are taking an increasing share of new car sales and the consumer has been hit by a cost-of-living crisis. So, what does that mean for the future of aftersales?

Join us on Tuesday 15th November 2022 at 2pm for our next Auto Retail Live webinar, where we will analyse and discuss these points – to deliver the best advice and tips to implement in your aftersales operations. We’ll not just show how to stay profitable in the current economic climate, but how to really boost your aftersales performance.

Joining the panel are Sarah Brettle, Director of Ford Customer Service Division; Robert Forrester, CEO of Vertu Motors; and John Law, Data and Insights Director at REALtime Communications. They will analyse the market and answer your questions about how best to assess and then improve your aftersales business.

REGISTER HERE to join the webinar

Key topics for discussion include:

  • What’s happened to the usual seasonal business model? And is this the new normal?
  • Trends continuing to impact aftersales
  • Which KPIs offer the best insight? And what to do with that information.
  • How to best improve customer retention
  • Is scale the only answer to rising EV uptake?

REGISTER NOW and join us online at 2 pm on Tuesday 15th November for our next Auto Retail Live broadcast. It’s 40 minutes that will give you the knowledge and expert opinion you need to keep your business ahead of the market.

We look forward to welcoming you on 15th November for our latest Auto Retail Live webinar held in partnership with REALtime Communications.

Tristan Young
Editorial Director
Auto Retail Network

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