Stakeholder Management

• Personally, manage senior stakeholder interactions and develop appropriate and effective relationships at all levels.
• Manage the communication process with stakeholders to ensure that they are informed of project progress and activities.
• Network within RTC to determine best practice and building of knowledge to inform changes to Training products and consultancy.
• Assess training sales opportunities early in a client services cycle and take appropriate action with the client services and sales management team.

Business Development

• Manage the training business development process to deliver against the business development projects and targets that support client implementations.
• Evaluate and evolve training delivery methods physical, remote, and digital.
• Create a market for training products and services to clients.
• Work alongside wider team to optimise training revenue with each client and ensure that every opportunity for additional products and services is explored.
• Manage the proposal and lead negotiation on large scale training opportunities.
• Proactively meet with major clients post sale to ensure customer satisfaction.
• Evaluating, recommending, and implementing new tools to support digital learning.

Design/Delivery/Evaluation

• Manage the process for design and delivery of training products and services.
• Manage the process of evaluation and measurement of outputs from training interventions and follow the internal processes to provide feedback.
• Oversee the maintenance and updating of materials for ongoing training product development.
• Personally, deliver training as and when required to achieve performance objectives.

Resource Management

• Regularly review training forecasts pipeline and delivery strategies with the operations director, Internal and external management teams.
• Maintain resources & materials associated with delivery of training, consultancy, or project management in conjunction with the wider team.

Performance Management

• Consistently review training delivery against performance and expectations.
• Ensure that personal productivity meets the requirements of the business.

Reporting and Analysis

• Manage the reporting and analysis of training activity to ensure that the team effectively follow required reporting processes.
• Report on outputs from all areas of Academy delivery and activity.

Process Compliance

• Adhere to relevant process for sign off and commitment from clients prior to delivery of services or consultancy.
• Ensure the delivery schedules and support activities are aligned with commitment to clients and managed appropriately.

• Experience of delivering and developing training programmes face to face and/or remotely using digital technologies.
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products such as Microsoft Word, Excel, and PowerPoint as well as modern web-based tools.
• Ability to engage with stakeholders as well as working well with the wider teams towards a common goal.
• Have good oral, written and presentation skills with the ability to organise and present material in an easily understood manner.
• Open and approachable
• Determination to reach an end goal and work through challenges.
• Proactive approach to own personal development
• Experience of managing the design delivery and evaluation of learning interventions.
• Experience in managing the development and delivery of consultancy-based projects.
• Able to influence and persuade, by creating a positive and credible impression on others, and enabling them to work beyond their comfort zone.
• Able to motivate and inspire others to embrace change.
• Able to present and communicate effectively captivating the audience’s imagination leading to change.
• A comprehensive knowledge of the franchised dealership after sales Department.
• Ability to execute results against strategy and meet critical deadlines.
• Able to demonstrate business knowledge perspective and ethical behaviour.
• Able to work well under pressure.
• Happy to promote collaborative team environments that foster creativity innovation and high performance.
• High level of organisational skills.
• Ability to work on our own initiative.
• Highly self-motivated and enthusiastic.
• Excellent presentation skills.
• Outstanding communication skills both oral and written.
• Able to travel extensively in pursuit of business needs.
• Can do attitude.
• Experience of research and planning and problem solving.

Desirable

• Training/L&D/Coaching qualifications preferable
• Full Driving Licence