What is an Electronic Vehicle Health Check (EVHC)?

An EVHC (or Electronic Vehicle Health Check) is a check of your vehicle that’s carried out by a trained service technician. It’s used to identify any potential items that need attention or repair.

Technicians have a checklist of all items they need to review as part of the EVHC, checking the function and condition of the listed equipment on the vehicle and recording the status of each as they complete the check.

What’s included in a Vehicle Health Check?

An EVHC typically includes several checks on the vehicle, but this may vary, depending on the vehicle make and model.

Typical checks* include items such as:

Interior/Exterior – Headlights, taillights, warning lights

Under vehicle – Suspension, steering, fluid leaks

Under hood – Fluid levels, hoses

Brakes/Tyres – Brake pads, brake discs, tyre tread, tyre damage.

*Not full list – for demonstration purposes only.

Does the customer have to have an EVHC?

An EVHC is not mandatory, but most dealerships complete these checks as standard each time the vehicle is in the workshop for a service, MOT or repair. It’s good practice to have an EVHC completed, as it helps to check the safety of the vehicle.

How do customers know what needs to be repaired/replaced?

As the technician completes the check against the EVHC checklist, they mark each item with a status. These statuses are in a traffic light system – red, amber and green – and are recorded on the EVHC checklist.

Green – Checked and okay

Amber – May need future attention (advisory)

Red – Requires immediate attention

How do we quote the customer for the items found on the EVHC?

Once the technician has completed the EVHC, this is flagged to the workshop manager who will then get all the costs for each of the items flagged as red or amber. 

How does the customer authorise the work?

Once all the red and amber EVHC items have been costed by the workshop manager, the service advisor will then contact the customer to gain authorisation to get the work completed. This may be done via phone or electronically, by SMS or email.

Only once the customer has given authorisation can the work be completed, so it’s important to contact the customer as soon as possible.

How can we show the customer the required work?

As the technician completes the EVHC, they can use media to capture either videos or photos of the vehicle. These images and videos can then be shared with the customer to show them what needs to be completed.

What happens if the customer chooses to decline the work identified?

Some customers may choose to not have the amber items completed on the day, so it’s important to have processes in place to contact the customer in the future to book them in for that work or offer alternate payment options to try and get the work completed when the vehicle is still in the workshop.

For any items marked as red, these require immediate attention and should be completed by the dealership.

How long does a Vehicle Health Check take?

An EVHC is typically completed as part of the service, MOT or repair process, and takes around 15 minutes to complete

To find out more about REALevhc and how we can support your dealership, contact us today: info@rtcauto.co.uk. A member of the team will be happy to help. 

About Real Time Communications

Real Time Communications (RTC) is a digitalisation specialist, working with UK dealerships to deliver complete, seamlessly integrated solutions for sales and aftersales. With 20 years’ experience developing and deploying software, RTC is proven as an expert in digital transformation and a growth partner for dealerships in a fast-changing industry. More than 700 franchised dealers now use RTC.

RTC’s technologies allow systems, processes and communication channels to integrate and share data in real time, leading to revenue opportunities, efficiency savings and sustainable benefits. With a full-service approach, RTC is committed to helping dealerships adopt a customer-centric model, meeting motorists’ demands with a personalised experience.