Supporting VWG lead management process in conjunction with IHS Markit

Real Time Communications and IHS Markit have been working together to deliver improved lead management processes between the two systems.

Today, Volkswagen Group (VWG) dealers have a number of manual tasks to complete to generate aftersales prospect and reminder information and pass it from CFA (an IHS Markit platform) to Real Time Communications, ready to be contacted through our Outbound Contact Manager solution.

Together with the support of VWG, we are pleased to announce an all-new integration between the two businesses that enables leads to be automatically passed, saving the dealer time and increasing data accuracy of the leads thanks to the removal of manual intervention.

Alistair Jeff, Real Time Communications Commercial Director, commented:

“We’re really pleased to have this new functionality in place and would like to thank IHS Markit and VWG in supporting this new integration.

“We believe that this will not only save time for the dealer, but also increase parts sales and profitability by removing manual processes and getting leads available to be contacted faster, before the customer can shop around elsewhere. It’s a real win-win for the dealer and VWG.”

James Lever – Associate Director, Client Strategy IHS Markit commented:

“We’re really pleased with the integration that has been put in place, as we have been working hard with RTC and VWG to get this right for the dealer network. We’re looking forward to getting the rollout completed, so dealers can start to get the benefits the new integration will bring.”

The VWG network are currently being contacted about the new feature by IHS Markit, and work is underway to get them set up and ready to go by the REALtime Communications team. The aim is to have all eligible dealers live on the integration as soon as possible.

For more information about the new integration or about RTC’s Outbound Contact Manager solution, please contact us.

Real Time Communications (RTC) is a digitalisation specialist, working with UK dealerships to deliver complete, seamlessly-integrated solutions for sales and aftersales. With 20 years’ experience developing and deploying software, RTC is proven as an expert in digital transformation and a growth partner for dealerships in a fast-changing industry. More than 700 franchised dealers now use RTC tools.

RTC’s technologies allow systems, processes and communication channels to integrate and share data in real time, leading to revenue opportunities, efficiency savings and sustainable benefits. With a full-service approach, RTC is committed to helping dealerships adopt a customer-centric model, meeting motorists’ demands with a personalised experience.

Automotive solutions from IHS Markit leverage technology and data science to provide unique insights, forecasts and advisory services spanning every major market and the entire automotive value chain – from product planning to marketing, sales and the aftermarket.

With a legacy dating back to the 1920s when R L Polk published the first vehicle registration reports, our solutions are used by nearly every OEM, more than 95% of tier one suppliers, media agencies, governments, insurance companies and financial stakeholders, to provide actionable insights that enable better decisions and better results.