REALtime Communications continued success

We are delighted to announce a number of key customer renewals and the expansion of our REALinsights product.

Firstly, Stoneacre Motor Group have renewed their agreement with RTC. We have been working with Stoneacre since 2012 and are delighted that they have committed to continue working with us. We are working on a number of key projects with Stoneacre, expanding their digital and data functionality, and are looking forward to seeing the relationship grow further throughout 2022 and beyond. The technology is expected to generate significant benefits for the group in their vehicle service, workshop and repair centres, as well as for the central management team.

Richard Robinson commented:

“Stoneacre are one of our biggest and longest-standing accounts, and one that always wanted to find new and innovative ways of working, both centrally, through their contact centre, and their retail locations. We’re all looking forward to continuing this journey with them over the coming years and thank them for their continued support.”

On the extension, Gerry George, Aftersales Director at Stoneacre, said:

“We are pleased to be extending our relationship with REALtime Communications. We have had a 10-year relationship and in that time, we have been able to provide a standard solution across our multi-franchise estate of dealers – this has helped our aftersales teams massively. The solution simply works, and helps us to improve the customer journey in all elements of the service process. We’re looking forward to doing more with the RTC team and adding more functionality over the coming years.”

Other significant renewals for the business include Drift Bridge Group, Worthing Motors and Agnews. Each of these brands have committed to continuing the use of our digital aftersales solutions, and the team at RTC are looking forward to supporting them throughout.

Tracey Potts, Client Services Director, noted:

“We love working with these brands and are pleased that they have chosen to renew with us. Our Accounts team are continuously working on new ways to support them and make 2022 a success for all our customers”

Murray Group, who have worked with RTC since 2016, use our REALinsights data and analytics solution. The tool has enhanced their used car pricing by instantly getting an accurate, whole market view, so they can update pricing regularly and ensure that they are maximising their used car revenues. They can also get a detailed view of aftersales, parts and the overall business financial performance – all in a single view.

John Law, RTC Data and Insights Director, commented:

“Working with Murrays over the past few weeks has been fantastic. The team have really embraced the ideas of big data and getting all of their information in one place. Seeing the value of not just reporting, but actionable insights, will help their business grow and ensure they keep all teams on track. We are looking forward to getting Murray Group live on the solution in the coming weeks.”

We wanted to say a huge thank you to all our customers and we are looking forward to successful 2022.

Real Time Communications (RTC) is a digitalisation specialist, working with UK dealerships to deliver complete, seamlessly integrated solutions for sales and aftersales. With 20 years’ experience developing and deploying software, RTC is proven as an expert in digital transformation and a growth partner for dealerships in a fast-changing industry. More than 700 franchised dealers now use RTC tools.

RTC’s technologies allow systems, processes, and communication channels to integrate and share data in real time, leading to revenue opportunities, efficiency savings and sustainable benefits. With a full-service approach, RTC is committed to helping dealerships adopt a customer-centric model, meeting motorists’ demands with a personalised experience.